Return Policy/Warranty & Cancellations

 

CANCELLATIONS:  Due to recent changes to our service agreement from our website host, now all cancellations will have a 10% Service fee. We will charge a 20% restocking fee for orders that have begun production or completed. Some orders are subjected to additional fees in the case of ordering material(s) or in some cases, certain mold(s) for that order.  Please email us for and cancelation requests. 

RETURNS: Southern Bullets accepts returns on all kydex products within 30 days of shipment.  All returns are subject to a 20% restocking fee due to the unique custom prints and handmade nature of the items.   All returns accepted will be issued within 3-5 business days after receiving the item and are less all original shipping costs.  

WARRANTY: Southern Bullets stands behind our products & offers a lifetime warranty on all our kydex products. All products are required to be sent back (shipping label provided or refunded) to access damage, fix or replace.  If we can not fix said products we will either replace them or offer store credit for equal value. 

Examples of situations not covered under warranty: 1. Lack of gear maintenance (loosing a screw etc.) 2. Leaving your kydex in a hot car or high heat area!  It is a thermal plastic and made to shape in high heat! Please contact us for any questions regarding warranty claims.   

SHIPPING:  Please note Southern Bullets is not responsible for any lost, stolen or delays in delivery of your order, please contact your local post office if this occurs with your tracking number provided during email shipping confirmation.  

STANDARD SHIPPING: 
Standard shipping option ships via USPS and comes with no insurance. Wingman Holsters will not remake/reship your order if your shipment is lost or stolen in transit. If you would like to have your shipment insured please choose the 2-3 day shipping option.

USPS Priority 2-3 Day Shipping: 
Please Note: USPS Priority 2-3 Day Shipping method will arrive within 2-3 business days per USPS after your holster is handcrafted.